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4 January 2021

Service update - summer 2021


Service update - summer 2021

The AMC is now open for business after our short holiday break. Physical orders received since late December will be posted as soon as possible - please note that because of the COVID-19 situation in New South Wales, we are only able to access our printing facilities in Ultimo from Tuesday 12 January, and for limited hours only. Orders will be supplied on a 'first come first served' basis. This unfortunately means delays in print music orders, and access to physical library loans will also be limited. We apologise for these delays and look forward to being fully functional as soon as possible.

Remember that, in addition to Christmas-related mail delays, the pandemic continues to disrupt international mail to many destinations, and there are longer than usual delays with domestic post. Please send us an enquiry if you have a specific sales-related question. For other enquiries, please email info@australianmusiccentre.com.au

With most of our staff still working remotely, our business is operating via email and through the website.

[Updated 11 January - services from 12 January.]


Phone and email traffic

Our customers are not able to reach us over the phone at this time. Please make a note of the email addresses below - we're looking forward to connecting with you.

Sales and production

Sales of digital products - digital sheet music and MP3s - through the AMC's website continue without disruption. Because of the COVID-19 situation in NSW, we will not be able to access our printing facilities in Ultimo until at least Tuesday 12 January. We hope to have news about this soon.

Some suppliers are taking a longer holiday break in January and their products may not be available, but most third-party supplier arrangements - website orders that are shipped directly from external CD or sheet music publishers to our customers - are active as usual. This situation may change, and for overseas products long delays can be expected.

We will inform you promptly as new information comes available about any current orders. Meanwhile please email sales@australianmusiccentre.com.au about any questions or sales enquiries.

Library services

The AMC's Digital Library is available for members around the clock, seven days a week (watch a digiloan tutorial on Youtube). If you need your membership renewed, please email us on membership@australianmusiccentre.com.au

AMC's Library staff are available by email. In some cases we can also add new scores to the digital library - please send us email.

Remember also our ECHO online learning platform, with a selection of digital kits and other resources perfect for virtual learning environments. See also: more resources for students and teachers.

Membership services

You can renew your membership or join the AMC online. You can also email us on membership@australianmusiccentre.com.au to enquire about your membership status, or to renew.

Look out for our monthly eNews service at the end of each month for updates, news and information. You can sign up here.

Represented artists

AMC's Represented, Associate and Pedagogical artists are encouraged to make the most of the Contribute portal to submit their digital scores, mp3 files, work information and updated biographies. The AMC's staff will be available, over email, to advise and assist. The start page has links to login instructions, FAQ and further tips and tricks.

Art Music Awards

For any Art Music Awards related communications, please email awards@australianmusiccentre.com.au

Mail

Membership renewals documents and other correspondence will be sent over email.

Please note that with outgoing orders, there are some long delays beyond our control particularly with international mail. Please refer to the Australia Post website for latest domestic mail updates and international mail updates.

Other questions?

Please get in touch with us by emailing on info@australianmusiccentre.com.au


If you know someone who is struggling, please let them know about Support Act and their counselling helpline 1800 959 500. COVID crisis relief grants for artists, crew and music workers continue to be open for applications via Support Act.

Lifeline support phone line is 13 11 14 - for other options, including online chat, see website.



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